Castle Glassworks Help Center — Glass Bong Guides, Order Support & Cannabis Accessories FAQ

After placing your order, you'll receive a confirmation email containing your order number and a tracking link once your package ships. Orders are processed within 1–3 business days and typically arrive within 5–7 business days across Canada.

If you haven't received a tracking update after 5 business days, contact our support team with your order number and we'll investigate right away.

We want every customer to be completely satisfied with their Castle Glassworks purchase. If your item arrives damaged or defective, take photos immediately and contact us within 48 hours of delivery. We'll arrange a replacement or refund at no cost to you. For non-damaged returns, please review our full for eligibility requirements and timelines.

Yes! Castle Glassworks offers free shipping on all orders over $50 within North America. All orders are shipped in discreet, unmarked packaging to protect your privacy.

Yes, we ship worldwide. International shipping costs, customs regulations, and delivery times vary by destination. Please note that customers are responsible for any customs duties or import taxes that may apply in their country. Contact us for shipping estimates to your location.

Order changes and cancellations are possible within 2 hours of placing your order. After that, your order may already be in processing. Contact us immediately with your order number to request a change.

First, check around your property — carriers occasionally leave packages in unexpected spots. If your package is still missing after 24 hours, contact our support team with your order number and we'll open a carrier investigation on your behalf.

Ready to upgrade your setup or find your first perfect piece? Our complete beginner's guide covers bong types (beaker vs straight tube), glass thickness, percolators, ice catchers, and how to choose the right size for your lifestyle.

Read the Bong Guide →

The downstem is one of the most important parts of your bong — it connects the bowl to the water chamber and directly affects diffusion and airflow. Learn about joint sizes, lengths, and diffusion styles.

Read the Downstem Guide →

Your bowl slide determines how much you can pack and how the cannabis burns. Learn about bowl sizes, and compatibility with your existing downstem joint size.

Read the Bowl Guide →

Bangers come in flat-top, round-bottom, and thermal designs — each affecting your dabbing temperature, flavor, and efficiency. Our guide covers banger sizes, angles, and wall thickness.

Read the Banger Guide →

The right dab tool makes a significant difference in your concentrate sessions. Learn about material types , tip styles, and which pairs best with your concentrates.

Read the Dab Tool Guide →

A carb cap controls airflow over your banger, locking in low-temperature vapor for maximum flavor. Learn about directional carb caps, bubble caps, and flat caps — and which works best for your banger style.

Read the Carb Cap Guide →

Regular cleaning is essential for optimal performance and taste. Here's our recommended process:

• Empty the bong water after every session.
• Rinse with warm water to loosen fresh residue.
• Add isopropyl alcohol (90%+) and coarse salt to the chamber.
• Cover openings and shake vigorously for 60–90 seconds.
• Rinse thoroughly with warm water until no alcohol smell remains.
• For stubborn buildup, soak overnight before shaking.
• Use pipe cleaners or brushes for the downstem and bowl.
• Air dry completely before storing.

Cleaning frequency:

• Light users — once per week.
• Daily users — every 2–3 days for the best flavor and hygiene.
• Heavy users - Daily.
  
  

Keeping your banger clean is critical for flavor. Burnt residue (called "chazzing") permanently damages quartz if left uncleaned.

• After each dab, use a cotton swab to wipe the inside of the banger while still warm (not hot).
• For deeper cleaning, soak in isopropyl alcohol for 30 minutes.
• Rinse with warm water and dry before use.
• Never use cold water on a hot banger — thermal shock will crack the quartz
  
  

Castle Glassworks pieces are made from laboratory-grade borosilicate glass. Safe cleaning products include:

• Isopropyl alcohol (90%+) — most effective.
• Coarse salt — acts as a natural abrasive.
• Warm water — for rinsing.
• Commercial bong cleaners.

Proper storage prevents accidental breakage and keeps your glass clean between sessions:

• Always empty and dry the bong before storing.
• Store upright on a stable, flat surface away from edges.
• Use a padded carrying case for transport.
• Remove the bowl and downstem when not in use to prevent stuck joints.
• Store in a cool, dry location — avoid extreme temperatures.

Poor airflow is almost always caused by one of these issues:

• Dirty downstem: Resin buildup restricts airflow — clean with isopropyl alcohol and salt.
• Too much water: Water level should be just above the bottom of the downstem (1–1.5 inches).
• Blocked bowl: Cannabis and resin can clog the bowl or screen — clean with isopropyl alcohol and salt.

Cloudy or dark bangers (called "chazzing") are caused by overheating concentrates that burn and oxidize onto the quartz surface. Mild cloudiness can be partially reversed by soaking in isopropyl alcohol. Heavy chazzing is permanent and affects flavor — this is why Q-tip cleaning after every dab is essential.

If your bong tastes off even after a thorough clean, the issue is likely:

• Alcohol residue: Rinse more thoroughly after cleaning — run warm water through for 3–5 minutes.
• Stale water: Always use fresh, clean water every session.
• Resin-stained glass: Some heavy staining requires multiple cleaning cycles.
• Dirty bowl: Even a clean bong tastes bad with a dirty bowl — clean all components.

We accept all major credit and debit cards including Visa, MasterCard, American Express, and Discover. We also accept Google Pay and other secure digital payment methods at checkout. All transactions are processed securely with SSL encryption.

Absolutely. Castle Glassworks uses industry-standard SSL encryption and our store is powered by Shopify — one of the most trusted e-commerce platforms in the world. We never store your full credit card details. Look for the padlock icon in your browser's address bar when checking out.

Yes! We offer wholesale options for retailers and distributors across Canada and internationally. Visit our wholesale registration page to submit your application. Our sales team will follow up within 2–3 business days with pricing and minimum order information.

This occasionally happens when confirmation emails are filtered to spam or junk folders. Please check there first. If you still can't find it, contact our support team with the email address used at checkout and your approximate order date — we'll locate your order and resend the confirmation immediately.