Build your career in Canada's fastest-growing industry. Castle Glassworks is seeking passionate, creative individuals to join our team as we craft premium cannabis accessories for customers across Canada and beyond. Whether you're an experienced e-commerce specialist, customer service professional, or digital marketer, we offer exciting opportunities to grow with a company that values quality, innovation, and employee development.
Looking for a job in the cannabis industry?
Do you Value Quality?
We take pride in crafting premium cannabis accessories that combine function, style, and innovation. Each piece is designed with precision, transforming ordinary moments into elevated experiences. If you’re excited about contributing to a brand that values quality and imagination, we’d love to hear from you.
A Workplace Where You Can Experiment
Our team thrives on open dialogue and mutual respect, ensuring that everyone’s voice is heard. We believe that personal growth is fueled by real-world challenges, constant learning, and the freedom to take creative risks. Here, you’ll find a workplace where you can experiment, refine your skills, and build a fulfilling career.
Be A Part Of Our Journey
We’re always on the lookout for new talent,people who bring fresh perspectives, diverse backgrounds, and a can-do attitude. Whether you excel in design, engineering, customer service, or beyond, we want to work with individuals who share our commitment to excellence. Be part of our journey as we redefine what’s possible in the world of cannabis accessories.
Current Job Openings at Castle Glassworks
Explore our available positions below. Don't see a perfect fit? We're always interested in hearing from talented individuals—send us your resume!
Customer Service Representative
Full-TimeAbout the Role:
We're seeking a friendly, knowledgeable Customer Service Representative to join our team. You'll be the first point of contact for customers seeking help with orders, product questions, and inquiries about our cannabis accessories.
Responsibilities:
- Respond to customer inquiries via email, chat, and phone
- Process orders, returns, and exchanges through Shopify
- Provide product recommendations and education about glass bongs and accessories
- Handle customer complaints with professionalism and empathy
- Collaborate with fulfillment team to resolve shipping issues
Qualifications:
- 2+ years customer service experience (e-commerce preferred)
- Knowledge of cannabis culture and products (required)
- Excellent written and verbal communication skills
- Proficiency with Shopify, or similar platforms
- Must be 19+
What We Offer:
- Competitive salary ($40-50K based on experience)
- Remote work flexibility
- Employee discount on all Castle products
- Professional development opportunities
E-commerce Marketing Specialist
Full-TimeAbout the Role:
We're looking for a creative, data-driven E-commerce Marketing Specialist to grow our brand presence and drive sales for Castle Glassworks. You'll manage digital campaigns, content creation, and SEO strategy for Canada's premier cannabis accessories brand.
Responsibilities:
- Develop and execute digital marketing campaigns (email, social, SEO)
- Create compelling product descriptions and blog content
- Manage social media presence on Instagram, TikTok, and Facebook
- Optimize product pages and collections for search engines
- Analyze campaign performance and report on KPIs
- Collaborate with influencers and brand ambassadors
Qualifications:
- 3+ years experience in e-commerce marketing or digital marketing
- Proven track record growing Shopify stores or DTC brands
- Strong understanding of SEO, Google Analytics, and email marketing
- Experience with Klaviyo, Canva, and social media management tools
- Knowledge of cannabis industry and regulations (asset)
- Portfolio of previous work required
What We Offer:
- Competitive salary ($50-65K + performance bonuses)
- Fully remote position
- Product discounts and free samples
Frequently Asked Questions About Careers at Castle Glassworks
Do I need cannabis industry experience to apply?
Not necessarily! While cannabis knowledge is helpful, we value transferable skills and passion for learning. If you're excited about the industry and bring relevant experience in your field (customer service, marketing, production, etc.), we encourage you to apply.
What's the typical salary range for jobs at Castle?
Salaries vary by position and experience level. Entry-level customer service starts around $40-50K CAD, marketing specialists earn $50-65K, and specialized roles range $45-75K+. All positions include performance reviews and opportunities for raises.
What's the company culture like at Castle Glassworks?
We're a small, collaborative team that values quality, creativity, and respect. Our culture is relaxed but professional—we work hard, support each other, and celebrate wins together. We encourage open communication, experimentation, and work-life balance.
Do you hire students or offer internships?
We occasionally offer internships or part-time positions for students interested in e-commerce, marketing, or cannabis industry experience. Email us with your interests, availability, and resume—we'll let you know if opportunities arise.
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