Get In Touch With Castle Glassworks

Questions about our glass bongs, dab rigs, or orders? We're here to help.

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  • Address

    60 O'Leary Avenue

    St. John's, NL, A1B 4B5

    Canada

  • Email

    contact@castleglassworks.ca

  • Phone

    1 709 749 1994

  • Hours

    Monday - Friday, 9:00AM - 5:00PM

Have a question about your order, a product inquiry, or want to explore wholesale opportunities? The Castle Glassworks support team is here to help. We serve customers across Canada and internationally, offering fast, friendly assistance for all things related to our premium glass bongs, dab rigs, and cannabis accessories.

Whether you're chasing a shipping update, need help choosing the right piece, or want to partner with us through our affiliate program reach out and we'll get back to you ASAP.

A blue glass bowl attachment for a bong, featuring the "Castle" logo, partially buried in sand. The bowl's handle extends upwards, and it is positioned next to small green plants growing in the sand. The natural setting includes rocky terrain, adding a contrast between the smooth glass, the sandy ground, and the rugged rocks.
A clear beaker-style glass bong featuring cartoon robot illustrations and a matching blue downstem is perched on a rocky surface covered with lichen and rust-colored moss. The textured rock and surrounding branches frame the piece against a forest backdrop.

Help center

Here, you’ll find FAQs, troubleshooting tips, and step-by-step guides to assist you every step of the way. If you can’t find what you’re looking for, our support team is ready to help. Let’s make your experience seamless and worry-free!

Visit Help Center

FAQs

How do I contact Castle Glassworks about a wholesale account?

We welcome wholesale inquiries from retailers and distributors across Canada and internationally. Please visit our wholesale registration page to submit your details. You can also email us directly at contact@castleglassworks.ca with "Wholesale Inquiry" in the subject line.

What information should I include when contacting about an order?

To help us resolve your inquiry as quickly as possible, please have the following ready:

Your order number (found in your confirmation email), the email address used when ordering, and a brief description of your issue. The more detail you provide, the faster we can help.

How can I check on the status of my order?

After placing an order, you’ll receive a confirmation email with a tracking link (if applicable). If you haven’t received an update or you have other concerns about shipping status, use our contact form or phone line to provide your order number, and we’ll get you an update right away.

Can I cancel or modify my order after placing it?

We process orders quickly, so cancellations or modifications are only possible within 2 hours of placing your order. Contact us immediately by phone or email with your order number. After processing has begun, changes may not be possible.

What is your return or exchange policy for damaged shipments?

We want you to receive your glassware in perfect condition. If you notice any damage upon delivery, please take photos and contact us immediately. We’ll guide you through the return or exchange process and make sure you get a replacement as soon as possible.

Do you offer international shipping?

Yes, we do ship worldwide; however, shipping costs, customs regulations, and delivery times vary depending on the destination. If you have any questions about your specific location, feel free to contact us for more information.

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